Privacy And Cookie Policy 

This policy sets out the different areas where user privacy is concerned, and outlines the obligations and requirements of the users, the website and website owners. The way this website processes, stores and protects user data and information is also detailed within this policy.

This website      

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of users. This website complies with all UK national laws and requirements for user privacy.

Use of cookies

What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows this website, through its server to provide the users with a tailored experience within this website.

What do we use cookies for?

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website, or shortly afterwards.

We use anonymous session cookies (short-term cookies that disappear when you close your browser), to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you can access.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics, which uses cookies to track visitor use. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and use of the website, but will not store, save or collect personal information.

Should you wish to deny the use and saving of cookies from this website onto your computer’s hard drive, you should take necessary steps within your web browser’s security settings to block all cookies from this website and external serving vendors.

Personal information

While using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with GDPR. 

Further, by providing telephone, and email details, you consent to name contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at [email protected]

Information collection and use

How do we collect information?

name collects information in two possible ways:

When you directly give it to us (“Directly Provided Data”)

When you sign up for our site, purchase our products, request a sample, request a brochure or communicate with us about a requirement you may choose to voluntarily give us certain information. For example, by filling in a quick quote form or emailing us with questions about our products. All this information requires a direct action by you at that time for us to receive it.

When you give us permission to obtain from other accounts (“User Authorised Data”)

Depending on your settings, or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

How long do we keep your data for?

name will not retain your personal information any longer than necessary. We will hold onto the information you provide, either while your account is in existence/active or, as needed to be able to provide the services we provide to you.

If legally required, or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account, or it is no longer needed to provide the services to you.

Registration forms

name will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Choosing how we use your data

We understand that you trust us with your personal information, and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information about you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all the following:

1. You can verify the details you have submitted to name by contacting our customer services team via email at [email protected] Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
2. You can also contact us by the same method to change, correct, or delete your personal information controlled by name regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted. Also, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam). You can always update us on your details at any point by emailing [email protected]
3. You can unsubscribe from receiving marketing and/or sales emails from us by responding to the email you have received with the words ‘Opt Out’ as outlined in the privacy information we have included in the footer of all our emails. Once you do this, you will no longer receive any emails from us.
4. You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us on [email protected] Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.

name Privacy And Cookie Policy  

Last reviewed: February 2024